FAQS


What is the meaning behind Malik Made and the brand?

"Malik" is the family name of the designer (Madiha Malik), which means "owner" or "king." The logo shows the MM initials in Arabic/Persian shaped into a geometric diamond, which is reflected throughout the designs. Antique gold and Ottoman blue represent traditional colors that are often seen throughout Near Eastern arts & cultures. Gold signifies refinement and luxury while blue represents royalty and protection. 

Can I order something other than jewelry?

Yes, Malik Made strives to produce art that is not only wearable but also presentable as indoor/outdoor signage, hanging wall art or even personalized monograms for items such as bags, wallets, eyeglass cases...you name it! Submit a request form even if you think your idea sounds crazy—there is a possibility it can be done!

What is the production & shipping timeline?

CUSTOM ORDERS

All custom orders are sent for production on the 7th day of each month. After submission, custom orders take anywhere between 3-5 weeks for production in addition to shipping. You will be notified each step of the way so you know the progress of your order. 

DOMESTIC SHIPPING

All domestic orders are FREE of charge! Ready-made items can take anywhere from 5 to 7 business days for delivery unless otherwise stated. All items are shipped via USPS first class or priority mail. To add insurance to your package, please email hello@malikmade.com.

INTERNATIONAL

Please keep in mind that all international orders are subject to import duties and taxes in your country. Any additional charges for customs clearance will have to be made on your end. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Please note that Malik Made is not responsible for items that are lost or stolen in the mail!

What about returns?

Ready-made pieces may be exchanged for up to two weeks after the package is received (return shipping is not included). All exchanged items must be unused and in its original condition. All custom orders are fully tailored to your style and due to the nature of this process, custom pieces are non-refundable. If in any case you are not completely satisfied with your piece, please contact hello@malikmade.com. The goal is to provide you with a special and memorable gift for yourself or your loved ones to cherish for years to come :)

How do I care for my jewelry pieces?

A special black velvet pouch is included for extra care and protection with every Malik Made jewelry piece! Care instructions vary, depending on the metal and finishing. You will be notified of these details ahead of delivery. For any unforeseen damages, approval of repairs will be evaluated on a a case-by-case situation and will have to be made within 90 days of the original purchase. Malik Made is not responsible for pieces damaged or lost by the owner.